A Place for Mom

  • Inside Sales Representative

    Job Location(s) US-MD-Baltimore | US-MD-Annapolis | US-DE-Delaware - Any Location | US-MD-Frederick
    Job ID
    # of Openings
  • Overview



    Senior Living Advisors (SLAs) are inside sales representatives responsible for educating families on senior care options and referring them to partner communities that match their needs. The Senior Living Advisor refers pre-screened internet leads and follows up with the family throughout the search process. Senior Living Advisors are also responsible for coordinating with partners to ensure timely follow-up to referred families. Our SLAs act as the liaison between families in need and the senior housing communities or care providers.

    This position reports to the Regional Manager and is a telecommute role.


    SLAs are required to be very knowledgeable about senior living options in their area. It is also important to develop excellent relationships with these partners, so regular visits to tour properties are required in order to make high-quality referrals/matches for to partners.


    • SLAs are accountable for top line revenue goals based upon fees generated via move-ins at partner communities in a defined market.
    • SLAs are responsible for converting leads into partner move-ins.
    • SLAs should focus on referring and moving families into appropriate partner communities by understanding a family’s unique needs and demonstrating an intimate knowledge of partners within the market.


    • Builds relationships and educates families over the phone on referral process. Ensures families understand the value of APFM throughout their senior living search.
    • Responsible for converting APFM provided leads into partner move-ins.
    • Manage the sales process by guiding families through their search process with strong post-referral follow up with families and partner communities.
    • Understand partner community offerings, resident requirements, and sales process in defined territory.
    • Consistently meet and exceed sales quotas.
    • Assess family situations and quickly develop solution based upon family needs.
    • Manage lead pipeline on a daily basis and accurately record in Salesforce.com to ensure up-to-date family information and status, as well as maintain accurate sales forecasts.
    • Conduct partner knowledge visits to develop and maintain relationships with partners in your community.


    • Bachelor's degree preferred
    • 3+ years’ experience: documented history of success positioning and selling solutions to businesses or consumers in a quota or metrics driven environment
    • Demonstrated ability to assess family situations and quickly develop solution based upon family needs
    • Ability to deliver results while working in a highly independent environment
    • Past history of senior care industry preferred
    • Previous high volume phone sales experience
    • Strong computer skills necessary, including Word and Excel
    • Strong typing skills
    • Must have reliable transportation to visit partner communities


    Activity Expectations

    • This is a telecommute position
    • Monthly visits to partner communities within the region
    • This is a full-time position, regular evenings and weekends will be required
    • Structured, pre-scheduled training attendance is mandatory
    • Experience with high call volume (60-80 outbound calls per day) preferred
    • Your activity and results are closely monitored by your Regional Manager
    • Communicate daily via phone and email to families and partners
    • Consistently meet or exceed your monthly sales goals


    Home Office Requirements

    • SLAs are required to have a designated home office space, allowing for privacy during working hours, as well as a high speed internet connection.
    • It is expected that SLAs manage a daily schedule that is free from distractions and interruptions. Taking care of children or audible pets is not permissible during work hours. 
    • You will be provided with a laptop.



    The position is an hourly, non-exempt position. Employees are required to track their hours worked through ADP EZLabor Manager. Working more than 40 hours per week (overtime) must be approved in advance by the employee’s supervisor.


    A Place for Mom is an equal opportunity employer committed to hiring and valuing a diverse work team. This policy of Equal Employment Opportunity applies to all applicants and employees, and to all aspects of employment, including recruitment, hiring, training, compensation, promotions, and treatment on the job, benefits, termination, and all other terms and conditions of employment.


    Candidates must be authorized to work in the United States to be eligible for consideration, visa sponsorship not available. Completion of a full-background check is required prior to employment.



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