A Place for Mom

Partner Services Manager

CA-ON-Toronto
Job ID
2017-2523
# of Openings
1
Category
Other

Overview

The Partner Services Managers (PSMs) oversee a network of partner communities for A Place for Mom.  The PSM is responsible for developing, nurturing, and servicing a network of quality senior living community partners within a designated market area.  Partner communities include a variety of senior living providers, such as assisted living, memory care, independent living and retirement communities.     

Responsibilities

The Partner Services Manager is responsible for maintaining strong relationships with our partner communities, enabling APFM to reach its revenue objectives.  The ability to exercise sound discretion and independent judgment in performing all responsibilities is a must.   

 

Key responsibilities include:

 

  • Working closely with the associated Senior Living Advisor Regional Manager to ensure focus is placed on visiting the appropriate communities.
  • Educating existing partners on our value, process and best practices so they can respond more quickly and effectively, thereby increasing the value APFM provides in the market.
  • Assisting the SLA RM with dispute resolutions and other issues that arise.
  • Communicating with the regional sales team regularly regarding challenges, incentives and changes in with in the market.

Key performances indicators include but are not limited to:

 

  • Regional sales/revenue growth
  • Reducing regional partner attrition
  • Reducing SLA RM time spent on dispute resolutions
  • Number of visits with partnered communities

 

This job will involve working in the home office and travel in the local market 90% and travel outside of the local market 10%.

Qualifications

Required Skills and Competencies

 

  • 3-5+ years senior living sales/operations experience required.
  • Proven ability to develop, establish, nurture, maintain, and foster positive, harmonious quality working relationships with a large number of partner communities.
  • Ability to take appropriate action when complaints/problems arise.
  • Proven problem solving abilities.
  • Ability to deliver results while working in a highly independent and fast-paced environment.
  • Experience working in a metrics driven environment required.
  • Experience demonstrating the ability to exercise independent judgment and discretion with respect to matters of significance required.
  • Ability to use tact and initiative and exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines.
  • Ability to independently organize own work, set priorities, and meet critical time deadlines.
  • Strong computer skills necessary, including Word and Excel.
  • Ability to understand, explain and apply applicable laws, codes, regulations, and standards.
  • Organize and prioritize multiple tasks in an effective and timely manner.
  • Prepare clear and concise plans and other written materials.
  • Maintain accurate records and files of work performed.
  • Must have reliable transportation to visit partner communities from time to time.

 

Education Requirements.  Bachelor's degree preferred.

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