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InSite Client Service Coordinator

InSite Client Service Coordinator

Job ID 
2017-2623
# of Openings  
1
Job Location(s) 
US-WA-Seattle
Category 
Sales

More information about this job

Overview

The InSite Client Service Coordinator will work closely with Business Development Managers to serve new and existing client’s needs, set new clients up for success with our services, and drive retention of existing clients. This role delivers value by quickly onboarding new clients, preparing and presenting deliverables to clients (including marketing collateral and digital marketing insights), and coordinating regular updates to internal and external stakeholders about client accounts. The role takes limited direction, and needs a proactive approach to clarify intent and execute quickly. This position reports to the Director of Emerging Business.

Responsibilities

  • Onboard new clients within agreed-upon timelines
  • Handle inbound requests from clients and Business Development Managers, ensuring questions and issues are resolved to a high standard
  • Analyze client questions and concerns, escalating problems to appropriate teams and handling service problems to the satisfaction of the client
  • Develop a strong working relationship with clients, particularly for key accounts
  • Ensure high level of follow-up and communication with clients
  • Prepare deliverables including monthly results, updates, and marketing collateral
  • Deliver structured, regular updates on client accounts to Business Development Managers and other stakeholders

Qualifications

  • A personal sense of urgency and capacity to overcome obstacles
  • Demonstrated ability to prioritize multiple responsibilities while managing timelines and paying attention to detail
  • Excellent verbal and written communication skills
  • Demonstrated ability to deliver high quality customer service over the phone and over email
  • Creative problem-solving and a strong sense of ownership
  • Comfortable with data and analysis
  • Proficient in Microsoft Office Suite or Google Suite
  • Experience using Salesforce, Zendesk or other CRM tools

 

Education Requirements

  • Bachelor’s degree

 

Compensation

The position is hourly, non-exempt