The Operations Support Center has a Tier Two level of leadership to help support front-line agents, execute complex processes, and assist the management team. Those at the Tier Two level have the title of “Support Specialist” and actively take part in helping manage and support the Operations Support Center. Likewise, they are being mentored and coached to grow as leaders within our company. The Support Specialist position is a work from home position. Communication will greatly rely on email and Slack chat platform.