A Place for Mom

Senior Living Advisor

US-NE-Omaha | US-NE-Lincoln
Job ID
2017-2849
# of Openings
1
Category
Sales

Overview

 

 

The Senior Living Advisor (SLA) position is an exciting, full-time, inside sales, position at a high growth company with uncapped earning potential. Our SLAs act as liaisons between families and our partner communities to help them navigate the confusing senior living options and ultimately find the perfect fit for their loved one. The Senior Living Advisor refers pre-screened internet leads and schedules tours for our partner communities. This position reports to the Regional Manager and is a full-time telecommute position. The majority SLA communication with families and our communities will be done over the phone. Each SLA has a monthly quota with metric reporting that is tracked to ensure success. This position offers a base salary in addition to uncapped bonus potential.

 

SLAs are required to be very knowledgeable about senior living options in their area. It is also important to develop excellent relationships with these partners, so regular visits to tour properties are required in order to make high-quality referrals/matches for to partners.

 

  • SLAs are accountable for top line revenue goals based upon fees generated via move-ins at partner communities in a defined market.
  • SLAs are responsible for converting leads into partner move-ins.
  • SLAs focus on referring and moving families into appropriate partner communities by understanding a family’s unique needs and demonstrating an intimate knowledge of partners within the market.

Responsibilities

  • Builds relationships and educates families over the phone on referral process: ensure families understand the value of APFM throughout their senior living search.
  • Understand family needs and refer appropriate partner communities.
  • Manage the sales process: guide families through their search process with strong post-referral follow up with families and partner communities.
  • Understand partner community offerings, resident requirements, and sales process.
  • Pipeline management: manage lead pipeline on a daily basis and accurately record in our CRM to ensure up-to-date family information and status, as well as maintain accurate sales forecasts.
  • Structured, pre-scheduled training attendance is mandatory.
  • Communicate daily via phone and email to families and partners.
  • Conduct partner knowledge visits to develop and maintain relationships with partners in your community.
  • Consistently meet or exceed your monthly sales goals.
  • Other duties as assigned.

Qualifications

  • Bachelor's degree preferred
  • 3+ years’ experience: documented history of success positioning and selling solutions to businesses or consumers in a quota or metrics driven environment
  • Demonstrated ability to assess family situations and quickly develop solution based upon family needs
  • Ability to deliver results while working in a highly independent environment
  • Past history of senior care industry preferred
  • Previous high volume phone sales experience
  • Strong computer skills necessary, including Word and Excel
  • Strong typing skills
  • Must have reliable transportation to visit partner communities

 

Activity Expectations

  • This is a telecommute position
  • Monthly visits to partner communities within the region
  • This is a full-time position, regular evenings and weekends will be required
  • Structured, pre-scheduled training attendance is mandatory
  • Experience with high call volume (60-80 outbound calls per day) preferred
  • Your activity and results are closely monitored by your Regional Manager
  • Communicate daily via phone and email to families and partners
  • Consistently meet or exceed your monthly sales goals

 

 
Home Office Requirements

  • SLAs are required to have a designated home office space, allowing for privacy during working hours, as well as a high speed internet connection.
  • It is expected that SLAs manage a daily schedule that is free from distractions and interruptions. Taking care of children or audible pets is not permissible during work hours. 
  • You will be provided with a laptop.

Compensation

 

The position is an hourly, non-exempt position. Employees are required to track their hours worked through ADP EZLabor Manager. Working more than 40 hours per week (overtime) must be approved in advance by the employee’s supervisor.

 

A Place for Mom is an equal opportunity employer committed to hiring and valuing a diverse work team. This policy of Equal Employment Opportunity applies to all applicants and employees, and to all aspects of employment, including recruitment, hiring, training, compensation, promotions, and treatment on the job, benefits, termination, and all other terms and conditions of employment.

 

Candidates must be authorized to work in the United States to be eligible for consideration, visa sponsorship not available. Completion of a full-background check is required prior to employment.

 

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