The Onboarding Coordinator will work with Senior Living Communities that are new partners with A Place for Mom. This position plays a pivotal role by providing initial training, onboarding process management, delivery of superior client service, and setting the service expectations with newly partnered communities. The Onboarding Coordinator will manage a portfolio of diverse partners and is the first touch point after their initial sign-up, making this role critical to developing long-term customer success and demonstrating the value of A Place for Mom partnership. Each Onboarding Coordinator is responsible for a specific geographic territory.
To ensure success, the Onboarding Coordinator will provide education about our processes and best practices, build a strong rapport with new partners, answer questions, and personally assist with setting up their account.
The Onboarding Coordinator will work closely with multiple teams at APFM, including Regional Managers and Senior Living Advisors, as they are a liaison between newly partnered communities and the Senior Living Advisors. Onboarding Coordinators are responsible for ensuring Senior Living Advisors have the necessary information to refer appropriate families to their community. The Onboarding Coordinator will also utilize the resources of the Partner Development Manager who signs on the community to understand the needs of the newly partnered community and any specific strategies necessary for success.
The Onboarding Coordinator reports to the Senior Manager, Partner Development.
Bachelor’s Degree preferred.
The position is an hourly, non-exempt position.