A Place for Mom

  • Senior Manager, Learning & Development

    Job Location(s) US-WA-Seattle
    Job ID
    2018-3190
    # of Openings
    1
    Category
    Sales
  • Overview

    The Senior Manager of Learning & Development (L&D) has direct responsibility for the training and development programs at A Place for Mom. The manager works with field sales operations, senior leadership, and managers to align learning initiatives with business strategy.

     

    The manager oversees the L&D team and manages external vendor relationships to deliver solutions for improving workplace performance. The manager is an active contributor on the L&D team by providing direct support with training design and/or delivery.

    Responsibilities

    • Establish and execute a vision and strategy for the learning and development function, including world-class training programs for the company’s sales force, sales management, and corporate staff.
    • Develop solutions within the department’s resource constraints: consider costs, available training providers, sales force time and return on investment to develop solutions that fit the company’s needs.
    • Drive the adoption of learning organization attributes into culture.
    • Plan for effective delivery: train and prepare workshop facilitators; control class size and session length to maximize learning goals; provide pre and post workshop materials to establish and reinforce learning.
    • Consult with management to identify learning and development needs based on business and organizational change.
    • Provide analysis and metrics regarding the effectiveness of training initiatives.
    • Develop strong relationships with all departments to gain knowledge of training needs and to coordinate their efforts.
    • Interact with all levels of employees to build solid working relationships and assess training needs, secure active participation of subject matter experts (SMEs) and solicit program support.
    • Supervise administration of training schedules and classes, programs, projects, and events
    • Identify, implement and oversee the internal Learning Management System (LMS).
    • Develop a programmatic structure and systematic approach to design and deliver training programs in support of the business objectives that emphasize active learning and appropriate instruction technologies.
    • Drive ongoing learning needs analysis, design, scripting, development, assessment, implementation and evaluation of training materials to ensure alignment with business strategy.
    • Design and deliver, both in house and with expert third parties, solutions that include a blended approach to learning such as coaching, classroom training, experiential learning, distance learning and e-learning.
    • Design a training dashboard with meaningful metrics and publish to business leaders in alignment with the organizational strategy.
    • Perform additional tasks as assigned by manager.

    Qualifications

    • 7-10 years’ experience in learning and development in a fast-paced, demanding, creative, and rapidly changing environment.
    • Experienced with comprehensive sales training – inside and outside sales as well as call center training
    • Experience with 'hands-on' delivery of performance management, management coaching, process improvement, presentation skills, and communications skills.
    • Effective at building credibility quickly and maintaining relationships with clients, employees and human resources partners.
    • Strong leadership skills and ability to influence decision makers.
    • Communicates effectively – delivers clear, concise and compelling messages, including strong writing, proof reading and communications skills.
    • In-depth knowledge of adult learning strategies, facilitation skills, instructional design, and curriculum development techniques
    • Experience with new-media technologies.
    • Ability to multi-task and adapt to changing priorities to meet client demands.
    • Bachelor’s Degree, ideally in OD or Training Development/Education
    • Master’s Degree preferred

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