The Director of Quality and Continuous Improvement is a key leader in A Place for Mom’s Support Center Operations team. This role will report to VP Support Center Operations and will have high visibility to senior management in the Field and Corporate levels.
The ideal candidate is obsessed with delivering the best customer experience in the most efficient manner. They’ll drive a culture of continuous improvement, stimulate thinking by posing new ways of doing things, challenge conventional wisdom, and demonstrate successful application of innovative and Lean Six Sigma methodologies.
This leader will maximize ROI by applying best practices and standardization to reduce costs, increase efficiency, automate/streamline manual exception handling processes, conduct root cause analysis and serve as an influential stakeholder in all new product design. Working with key internal and external partners, you’ll work cross-functionally to align stakeholders and deliver clearly defined business / customer / release KPIs and goals.