Reporting to the Quality Analytics Team Supervisor, the Quality Analytics Specialist’s primary function is to audit, score and provide coaching feedback on interactions between our Senior Living Advisors and their primary customers; families and partner communities. The interactions are scored against outlined policy guidelines, summarized through written feedback, and provided to field personnel for review.
The position is an hourly, non-exempt position. The position will receive an hourly rate of pay for all hours worked, which will be paid every two weeks. Employees are required to track their hours worked through ADP EZLabor Manager. Working more than 40 hours per week (overtime) must be approved in advance by the employee’s supervisor.