The Customer Experience Coordinator (CEC) for You’ve Got Leads (YGL) is responsible for providing excellent customer service in response to questions, requests, and concerns from customers who use the You’ve Got Leads platform. In addition this position plays a pivotal role by providing initial training and, onboarding by proactively contacting new customers to educate them about available product features to ensure long term adoption of the platform. The CEC is the primary touch point at the community level, making this role critical to developing and maintaining long-term customer success and demonstrating the value of You’ve Got Leads.
The CEC will communicate in a respectful and professional manner via phone/email, and exercise sound discretion and independent judgment in performing all responsibilities. This person will play an integral role in assisting in partner data migration for data uploads of new customers.
The CEC will work closely with the YGL Account Executive and National Account Manager of YGL to understand new customers’ needs and any specific strategies necessary for success. The CEC reports to Manager, Customer Experience.
Required Skills and Competencies
The position is an hourly, non-exempt position.
A Place for Mom is an equal opportunity employer committed to hiring and valuing a diverse work team. This policy of Equal Employment Opportunity applies to all applicants and employees, and to all aspects of employment, including recruitment, hiring, training, compensation, promotions, and treatment on the job, benefits, termination, and all other terms and conditions of employment.