A Place for Mom

  • Account Receivable, Generalist

    Job Location(s) US-WA-Seattle
    Job ID
    # of Openings
  • Overview

    The A/R Generalist & Collections Account Analyst position is accountable for collecting outstanding balances owed for customers.  This position is the first to answer the phones and collection emails and is responsible for working with and backing up the Collection Team in their daily assigned duties. This position reports to the AR Supervisor.


    • The duties of an A/R Generalist include collection calls and/or correspondence in a fast paced goal oriented collections department.
    • Providing customer service regarding collection issues. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, and customer reconciliations.
    • Accountable for reducing delinquency for assigned accounts.
    • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
    • Establish and maintain effective and cooperative working relationships with customer base and co-workers.
    • Maintain a working relationship with 3rd party collection companies and actively submit uncollectable accounts on for 3rd party review as requested by management.
    • This role backs up Collection Analysts assigned accounts when they are out of office and manages the collection email alias on a daily basis.
    • Deposit checks that arrive to HQ and work closely with our Cash Application Team to ensure proper application of those payments.
    • Team Trainor
    • Home Care Collections Team Lead
    • Canada Collection Team Lead
    • Statement Day set up and coordination


    • 3-5 years customer service center experience required
    • Degree in finance preferred
    • Knowledge of Billing and Collections procedures a plus
    • Accounts Receivable knowledge/experience a plus
    • Strong attention to detail, goal oriented required
    • Experience with Great Plains a plus
    • Commitment to excellent customer service
    • Excellent written and verbal communication abilities
    • Dispute resolution experience highly desired
    • Ability to prioritize and manage multiple responsibilities
    • Ability to work well in a team oriented environment
    • Strong excel skills preferred


    Education Requirements

    • Bachelor’s degree required.



    The position is an hourly, non-exempt position.  The position will receive an hourly rate of pay for all hours worked, which will be paid every two weeks.  Employees are required to track their hours worked through ADP EZLabor Manager.  Working more than 40 hours per week (overtime) must be approved in advance by the employee’s supervisor. 


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