The Partner Relations Specialist is responsible for working directly with partners, as well as with relevant internal teams, to resolve billing and invoicing disputes. The role will communicate with internal and external customers to mitigate losses due to irreconcilable discrepancies, while abiding by our internal policies and partner contracts.
The Partner Relations Specialist handles all aspects of the dispute cycle and conducts appropriate research to support his/her decisions and actions, including the gathering of information from internal/external customers as well as from APFM’s CRM and financial systems. As the primary point of contact for partners disputing an invoice, the Partner Relations Specialist is also responsible for communicating the outcome to the partner in a professional and timely manner.
The Partner Relations Specialist plays a key role in helping APFM retain a strong and healthy portfolio of partnered communities/agencies. He/She also helps to grow our business through their ability to provide excellent customer service.
The Partner Relations Specialist reports to the Director of Partner Development.
The position is an hourly, non-exempt position.