A Place for Mom

  • Senior Manager, Operations Strategy

    Job Location(s) US-WA-Seattle
    Job ID
    # of Openings
  • Overview

    The Senior Manager, Operations Strategy is a key position at A Place For Mom where he/she can make a huge impact to the core of our business: our 400 sales advisors taskforce. We are looking for someone with the right operations/analytical/problem solving experience who is interested in working at a small company to see the impact of their work almost immediately!


    The position is responsible for leading key high-visibility projects end-to-end; projects that will ultimately make the sales advisor more efficient and improve our bottom line. This involves 3 components: identifying the issues, ideation on solutions to those problems, and ultimately flawless execution.

    • As part of finding opportunities for improvement, a key component of the role will be analytics and using large datasets to identify gaps and issues.
    • For ideation/problem solving, looking for a structured thinker who can think through the options and is practical in their recommendation.
    • For execution, this involves being detail-oriented, good project planning, and interacting with the right departments to “make it happen”.

    This position reports to the Director of Sales Operations and will be a key role in the larger Sales org. and will have direct report(s).


    About A Place for Mom:

    A Place for Mom (APFM) is the nation’s largest senior living referral service, helping over 1 million families find senior care and housing each year using technology and local sales advisors. In 2017, APFM was acquired by General Atlantic/Silver Lake Partners, a joint venture between two big name private equity companies. Over the last 7 years, the APFM business has transformed from being founder-run to an online healthcare market leader. The company is now experiencing double digit % YoY growth, and enjoying a dominant and defensible position in the internet technology sector for finding senior housing and care.


    • With a data-driven mentality, use analyses to come up with insights and then recommendations on how to improve the advisor’s day/on how to make their process more efficient
    • Be structured in their thinking on how to problem solve (e.g. what are all possible options and recommending the most practical solution to move forward with)
    • Have a UX-mindset to problem solve how technology improvements could make an advisor more efficient + work with the product manager to identify and solve any technology issues occurring to individuals within the sales organization; UX/Product experience is a plus
    • Strong background in managing/leading projects, in terms of figuring out what needs to be done and “making it happen.” Manage end-to-end responsibility for project management life cycle from requirements definition to deployment, along with issue and risk management
    • Develop strong relationships with cross-functional teams to move projects forward (e.g. analysts, developers, product managers, data scientists, etc)
    • Develop strong relationships with all sales leaders, Director of Sales, Regional Managers, Regional Directors, and advisors, and help facilitate communication and partnership with the sales leadership across all the departments at APFM.


    • Exceptional quantitative skills including the ability to analyze and interpret data
    • Advanced experience in Excel modeling (including vlookups, macros) required
    • Strong Data-driven mentality
    • Strong Problem-solver
    • Demonstrated project management or program management skills and experience
    • Excellent communication and presentation skills; the ability to manage multiple and diverse stakeholders across businesses and leadership levels
    • Ability to work as part of a team and on own initiative
    • ‘Get it done’ mindset
    • Self-motivation and drive. Determination to break down barriers to success.
    • Prior Managerial experience required


    Preferred Skills and Competencies

    • UX/Product experience is a plus
    • SQL Experience is a plus
    • Six Sigma/Lean is a plus
    • Strategy/Management Consulting experience is a big plus!


    Education Requirements            

    • Bachelor's degree required
    • Advanced degree preferred
    • 5+ years work experience with minimum 1 year of project management experience and minimum 1 year of heavy analytical/consulting work experience


    Compensation and Benefits

    The position is salary exempt.


    What else?

    We offer all the things you’d expect from a “great company.” We’ve got the basics: healthcare benefits, transportation subsidies, located in the heart of downtown with great views and plenty of food options. Beyond that, we are proud to offer a culture where people are “real”, authentic, really smart and fun. Our employees are not only motivated to win at work, but we also offer good work life balance so people win in our personal lives too. This is your opportunity to make a huge impact at an excellent company with exceptional people.


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