A Place for Mom

  • Care Advisor

    Job Location(s) US-FL-Naples
    Job ID
    2018-3346
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

    The Care Advisor is responsible for providing excellent customer service over the phone. This position must be the customer needs through prompt responses to customer inquiries and requests. The Care Advisor possesses effective problem solving skills, consistently provides excellent customer service, and is willing and able to contribute to the development of a growing team environment. This position reports to the Call Center Manager.

    Responsibilities

    The Care Advisor is responsible for providing excellent customer service over the phone. This position must be the customer needs through prompt responses to customer inquiries and requests. The Care Advisor possesses effective problem solving skills, consistently provides excellent customer service, and is willing and able to contribute to the development of a growing team environment. This position reports to the Call Center Manager.

    Qualifications

    • 2+ years’ of customer service experience, preferably in a Call Center environment.
    • Strong typing skills.
    • Solid verbal and written communication skills.
    • Superior organization, prioritization, and self-motivation skills.
    • Ability to interact effectively as a member of a team and work collaboratively with other departments.
    • Ability to multi-task; talk on the phone while taking notes on the computer or entering data into system.
    • Strong computer skills necessary, including Word and Excel.

    Education Requirements    

    Bachelor's degree preferred.

     

    Compensation

    The position is an hourly, non-exempt position.

     

    *Call Center hours of operation: Monday-Friday 8:30am-9pm Saturday-Sunday 10am-8pm at this time we are seeking for a candidate who can work up to 25 hours a week, this includes working weekends and evening shifts during the week. If the candidate meets the requirements to fulfill this position, compensation will include dental and medical benefits

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed