A Place For Mom is seeking a Senior Operations Planning Manager with 3+ years of Workforce Management, Call Forecasting, and Analysis experience. This position is responsible for call forecasting and planning, and insuring the right agents are working on the right activity at all times.
This individual will own and optimize the staffing model for the Connection Center to support phone, text, chat, and email interactions using heavy analytical and mathematical abilities to develop accurate forecasts of volume and other relevant metrics.
Building strong working relationships and delivering on individual commitments will be critical to the success of this role. Candidates should possess outstanding analytical and critical-thinking skills as well as a proven track record of collaboration within cross-functional organizations.