The Partner Relations Specialist is responsible for resolving billing and invoicing disputes while driving excellent customer support and service. The role will communicate with external customers and work across multiple internal stakeholders to mitigate losses due to irreconcilable discrepancies, while abiding by our internal policies and partner contracts.
The Partner Relations Specialist handles all aspects of the dispute cycle. This includes conducting research to support their decisions and actions, including the gathering of information from internal/external customers and from APFM’s CRM and financial systems. The Partner Relations Specialist is the primary point of contact for supporting customers disputing an invoice and is responsible for communicating the outcome to the customer in a professional and timely manner.
The Partner Relations Specialist plays a key role in helping APFM grow a strong and healthy portfolio of partnered communities/agencies by retaining partners through their ability to provide excellent customer service and support.
The Partner Relations Specialist reports to the Senior Manager of Customer Experience.
The position is an hourly, non-exempt position.