A Place for Mom

  • Technical Support Agent

    Job Location(s) US-WA-Seattle
    Job ID
    2018-3503
    # of Openings
    1
    Category
    Information Technology
  • Overview

    The Technical Support Agent is a contributing member to the Help Desk team. This is a full time position that will require a flexible work schedule between the hours of 5:00 a.m. and 7:00 p.m. with night and weekend shift requirements.

    Responsibilities

    • Support remote sales and corporate HQ resources with laptop and telephone functionality 
    • Perform equipment build requests 
    • Answer inbound technical support phone calls
    • Ability to physically move and install equipment including but not limited to desktop PCs, monitors, laptops, desks, servers, etc.
    • Manage time and tasks as assigned by manager 

    Qualifications

    • Ability to multi-task and prioritize is a must
    • 1 year experience supporting desktop or laptop technical issues.
    • A+ certification is preferred
    • Familiar with application support including Microsoft products.
    • Comfortable supporting resources over the phone and remote control of desktop support
    • Professional nature with strong communication skills

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