The Technical Support Agent is a contributing member to the Help Desk team. This is a full time position that will require a flexible work schedule between the hours of 5:00 a.m. and 7:00 p.m. with night and weekend shift requirements.
Support remote sales and corporate HQ resources with laptop and telephone functionality
Perform equipment build requests
Answer inbound technical support phone calls
Ability to physically move and install equipment including but not limited to desktop PCs, monitors, laptops, desks, servers, etc.
Manage time and tasks as assigned by manager
Ability to multi-task and prioritize is a must
1 year experience supporting desktop or laptop technical issues.
A+ certification is preferred
Familiar with application support including Microsoft products.
Comfortable supporting resources over the phone and remote control of desktop support
Professional nature with strong communication skills