Senior Living Advisors (SLAs) are inside sales representatives responsible for educating families on senior care options and referring them to partner communities that match their needs. The SLA refers pre-screened internet leads and follows up with the family throughout the search process. SLAs are also responsible for coordinating with partners to ensure timely follow-up to referred families. Our ideal candidate is a self-starter and able to commit to a full-time position from home with limited supervision, and is a self-motivated, detail-oriented, entrepreneurial individual. You must also be a caring and compassionate person with a desire to help people through stressful times during their search for eldercare. Additionally, you are comfortable working in a fast-paced exclusively web-based virtual environment. You are also comfortable with the inside sales portion of selling over the phone using a headset, multi-tasking by entering data into our CRM system, as well as meeting with your partner communities. Senior care industry experience is preferred. Sales experience (or the ability to sell) is essential.
The SLA is an inside sales role that works with families seeking senior living options. All leads of families seeking eldercare are provided by A Place for Mom Canada, Inc. (APFM). APFM is paid by participating communities and providers, therefore the valuable service provided by the SLA is offered at no charge to families. Ninety-five percent of our inquiries are from adult children who are looking for senior care for their aging loved ones. Our SLAs act as the liaison between families in need and the senior housing communities or care providers.
SLAs are required to be very knowledgeable about senior living options in their area. It is also important to develop excellent relationships with these partners, so regular visits to tour properties are required in order to make high-quality referrals/matches for to partners.
Current responsibilities include:
Duties and responsibilities may be changed, added to or deleted at any time by APFM in writing, without advance notice.
Home Office Requirements
You will be provided with a laptop fully loaded with Microsoft Office, Outlook, Interaction Client, access to our CRM system and VPN so that you may connect to our intranet.