A Place for Mom

  • RealVoice Customer Feedback Associate

    Job Location(s) US-WA-Seattle
    Job ID
    2019-3651
    # of Openings
    3
    Category
    Sales
  • Overview

    RealVoice Customer Feedback Associate

    Job Description

     

                   
    The RealVoice Customer Feedback Associate makes
    outbound calls to families of senior patients of a skilled nursing facility (SNF) on behalf of the SNF to conduct a survey using specific sets of questions. Based on the information the family shares the Associate recommends they connect with a Senior Living Advisor. This position supports our business and Senior Living Advisors by talking with families, capturing accurate and descriptive feedback, connecting families with Senior Living Advisors where appropriate, and overall being a good ambassador for the SNF and for A Place for Mom.

    Responsibilities

    Key Responsibilities

    • Conduct customer satisfaction surveys via telephone
    • Capture survey responses in writing, in the provided tools, to faithfully represent the family’s experience
    • Ensure families looking for assistance with senior living options are connected with the right resources A Place for Mom in a timely manner
    • Maintaining clear actionable notes for other team members in the provided tools
    • Represent RealVoice, A Place for Mom and the SNF (healthcare providers) with professionalism and integrity at all times

    Qualifications

    Required Skills and Competencies

    • Solid verbal and written communication skills
    • Strong listening skills
    • Clear communication via telephone
    • Typing speed of 40 words per minute or higher
    • Strong interpersonal skills, especially demonstrating empathy and connecting with families going through a difficult time
    • Previous sales or customer service experience on the phone is a plus

    Education Requirements

    Bachelor’s degree preferred

     

    Compensation

    The position is an hourly, non-exempt position

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