A Place for Mom

  • Collections Analyst

    Job Location(s) US-WA-Seattle
    Job ID
    # of Openings
    Hidden (37928)
  • Overview

    Collections Analyst Job Description

    The Collections Analyst position is accountable for collecting outstanding balances owed for customers. This position is heavily involved in dispute resolution and interacts with Sales and the Customer Base to resolve past due issues as efficiently as possible while maintaining high level customer service. Success is measured by adherence to and full adoption of APFM values in all areas of the job. The APFM Values are:

    • Focus on excellence
    • Act with integrity and assume positive intent
    • Drive outcomes every day with passion and a sense of mission
    • Make the lives of our families and customers better, easier, and more successful
    • Realize the full potential in each team member; work as a single supportive team


    Key Responsibilities

    • The duties of a Collections Analyst include collection calls and correspondence in a fast paced goal orientated collections department
    • Providing excellent customer service while resolving collection issues
    • Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, and customer reconciliations
    • Accountable for reducing delinquency for assigned account
    • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
    • Establish, build, and maintain effective and cooperative working relationships with customer base and co-workers
    • Maintain a working relationship with 3rd party collection companies and actively submit uncollectable accounts on 3rd party review as requested by management
    • Other duties as assigned


    Required Skills and Competencies

    • 1-3 years collections experience
    • Knowledge of billing and collections procedures
    • Accounts Receivable knowledge/experience a plus
    • Strong attention to detail, goal oriented required
    • Experience with Great Plains a plus
    • Commitment to collections and excellent customer service
    • Exceptional communication skills and customer service experience, including ability to effectively interact and communicate with all levels of employees internal and external to the company
    • Work well independently and within a team environment
    • Ability to maintain confidential information
    • Ability to maintain a high volume of collections calls
    • Intermediate Excel & Microsoft Office Competency.

    Education Requirements

    College degree preferred



    The position is an hourly, non-exempt position.


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