A Place for Mom

  • Associate Senior Living Advisor

    Job Location(s) US-KS-Kansas City
    Job ID
    2019-4026
    # of Openings
    1
    Category
    Sales
  • Overview

    The Associate Senior Living Advisor (ASLA) is an inside sales role that works with families seeking senior living options. All leads of families seeking eldercare are provided by A Place for Mom (APFM). APFM is paid by participating communities and providers, therefore the valuable service provided by the ASLA is offered at no charge to families. Ninety-five percent of our inquiries are from adult children who are looking for senior care for their aging loved ones. Our ASLAs act as the liaison between families in need and the senior housing communities or care providers. Success is measured by adherence to and full adoption of APFM values in all areas of the job.  The APFM Values are:

    • Focus on excellence
    • Act with integrity and assume positive intent
    • Drive outcomes every day with passion and a sense of mission
    • Make the lives of our families and customers better, easier, and more successful

    ASLAs are required to be very knowledgeable about senior living options in their area. It is also important to develop excellent relationships with these customers in order to make high-quality referrals/matches for our families.

    • ASLAs are accountable for top line revenue goals based upon fees generated via move-ins at customer communities in a defined market.
    • ASLAs are responsible for converting leads into customer move-ins.
    • ASLAs should focus on referring and moving families into appropriate customer communities by understanding a family’s unique needs and demonstrating an intimate knowledge of customers within the market.
    • This is a full-time position, regular evenings, early mornings and weekends may be required.
    • Structured, pre-scheduled training attendance is mandatory.
    • Your activity and results are closely monitored by your Regional Manager.
    • Communicate daily via phone and email to families and customers.
    • Consistently meet or exceed your monthly sales goals.

    Our ideal candidate is a self-starter and able to commit to a full-time position. Is a self-motivated, detail-oriented, and an entrepreneurial individual. You must also be a caring and compassionate person with a desire to help people through stressful times during their search for eldercare. Additionally, you are comfortable working in a fast-paced environment. You are also comfortable with the inside sales portion of selling over the phone using a headset, and multi-tasking by entering data into our CRM system.  Senior care industry experience is preferred. Sales experience (or the ability to sell) is essential. 

    Responsibilities

    • Incorporate APFM Values into each customer and co-worker interaction.
    • Builds relationships and educates families over the phone on referral process: ensure families understand the value of APFM throughout their senior living search.
    • Understand family needs and refer appropriate customer communities.
    • Manage the sales process: guide families through their search process with strong post-referral follow up with families and customer communities.
    • Understand customer community offerings, resident requirements, and sales process.
    • Pipeline management: manage lead pipeline on a daily basis and accurately record in our CRM to ensure up-to-date family information and status, as well as maintain accurate sales forecasts.
    • Other duties as assigned.

    Qualifications

    • 3+ years’ experience: documented history of success positioning and selling solutions to businesses or consumers in a quota or metrics driven environment.
    • Demonstrated ability to assess family situations and quickly develop solution based upon family needs.
    • Documented history of ability to develop and maintain good working relationships in a multi-stakeholder sale.
    • Ability to deliver results while working in a highly independent environment.
    • Past history of senior care industry preferred, or you must be willing to learn about senior care.
    • Ability to multi-task; talk on the phone and take notes on the computer.
    • Strong computer skills necessary, including Word and Excel.
    • Strong typing skills.

     

    Education Requirements  

    Bachelor's degree preferred.

     

    Compensation

    The position is an hourly, non-exempt position. 

     

    A Place for Mom is an equal opportunity employer committed to hiring and valuing a diverse work team. This policy of Equal Employment Opportunity applies to all applicants and employees, and to all aspects of employment, including recruitment, hiring, training, compensation, promotions, and treatment on the job, benefits, termination, and all other terms and conditions of employment.

     

    Candidates must be authorized to work in the United States to be eligible for consideration, visa sponsorship not available. Completion of a full-background check is required prior to employment.

     

     

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