Customer Solutions Manager
A Place for Mom is an online platform connecting families searching for senior care services with a team of experienced advisors providing insight-driven and personalized solutions. Our mission, as the leader in senior care advisory, is to be a trusted destination for families and our community customers. We are a quickly growing organization with over 500 advisors connecting more than 300K families every year to one of our community customers.
Living by our values and working to achieve excellence on behalf of our customers is integral to success at A Place for Mom. Employees who thrive at A Place for Mom live our values every day and are an important part of our hiring practices:
We are seeking a high-performing, self-motivated Customer Solutions Manager to be responsible for the success of a portfolio of our Community Network facing programs from rollout, training, and adoption, to support and performance metrics. These tools and programs include Community Central – our web portal for our network communities – and our Customer Web Services capabilities, our Secret Shop and Community Tour Feedback programs, and more.
Required Skills and Competencies
The position is a salaried, exempt position.