Senior Living Advisors (SLAs) are inside sales representatives responsible for educating families on senior care options and referring them to customer communities that match their needs. The Senior Living Advisor refers pre-screened internet leads and follows up with the family throughout the search process. Senior Living Advisors are also responsible for coordinating with customers to ensure timely follow-up to referred families. Our SLAs act as the liaison between families in need and the senior housing communities or care providers.
SLAs are required to be knowledgeable about senior living options in their area, and to develop excellent relationships with these customers; regular visits to tour properties are required in order to make high-quality referrals/matches between families and customers. SLAs primary focus is referring and moving families into appropriate customer communities by understanding a family’s unique needs and demonstrating an intimate knowledge of customers within the market.
The success of an SLA is measured by reaching daily call benchmarks, scheduling tours at customer communities, and converting leads into customer move-ins resulting in achievement of their monthly sales quota. Success is also measured by adherence to and full adoption of APFM values in all areas of the job. The APFM Values are:
Bachelor's degree preferred.
Home Office and Profile Requirements
The position is a hourly, non-exempt position. The position earns a base salary with uncapped bonus potential. Working hours are scheduled at 40 hours per week that include some nights and weekends; overtime is paid for time worked over 40 hours per week (or as applicable by state law), which should be approved in advance by the manager.
You will work with your Regional Manager to establish a full-time, 40 hour work schedule.