A Place for Mom

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Job Locations US-MD-Hancock
Inside Sales Representative - Senior Living Advisor Remote     What you will do - Work in a growing, fast-paced industry to help educate families on senior care options and find the right communities to meet their needs while working remotely from your home office. - Take inbound, pre-screened leads and help guide families from initial consultation, to touring of facilities, and ultimately moving into a senior living community.  - Act as the liaison between families in need and the senior housing communities or care providers.  Who you are - A selling machine! - Highly empathetic - Excited to work in the unique industry of senior living  What will make you successful Success is measured by reaching daily call benchmarks, scheduling tours at communities, and converting leads into move-ins resulting in achievement of a monthly quota.  - Passion to learn – We offer an extensive new hire training program to prepare you to assist the families as well as ongoing feedback to help you improve performance over time. - Competitive by nature - You need to be self-motivated and have the drive to win and hit your sales goals - Technically proficient – You must be proficient at both Microsoft Office as well as have the ability to learn and use our internal CRM systems. - Flexibility - You need to be available to work evening, nights and weekends. We are a consumer facing business and we need to be available when our families need us. 
Job Locations US-MD-Hagerstown
Inside Sales Representative - Senior Living Advisor Remote     What you will do - Work in a growing, fast-paced industry to help educate families on senior care options and find the right communities to meet their needs while working remotely from your home office. - Take inbound, pre-screened leads and help guide families from initial consultation, to touring of facilities, and ultimately moving into a senior living community.  - Act as the liaison between families in need and the senior housing communities or care providers.  Who you are - A selling machine! - Highly empathetic - Excited to work in the unique industry of senior living  What will make you successful Success is measured by reaching daily call benchmarks, scheduling tours at communities, and converting leads into move-ins resulting in achievement of a monthly quota.  - Passion to learn – We offer an extensive new hire training program to prepare you to assist the families as well as ongoing feedback to help you improve performance over time. - Competitive by nature - You need to be self-motivated and have the drive to win and hit your sales goals - Technically proficient – You must be proficient at both Microsoft Office as well as have the ability to learn and use our internal CRM systems. - Flexibility - You need to be available to work evening, nights and weekends. We are a consumer facing business and we need to be available when our families need us. 
Job Locations US-TX-Arlington
Inside Sales Representative - Senior Living Advisor Remote     What you will do - Work in a growing, fast-paced industry to help educate families on senior care options and find the right communities to meet their needs while working remotely from your home office. - Take inbound, pre-screened leads and help guide families from initial consultation, to touring of facilities, and ultimately moving into a senior living community.  - Act as the liaison between families in need and the senior housing communities or care providers.  Who you are - A selling machine! - Highly empathetic - Excited to work in the unique industry of senior living  What will make you successful Success is measured by reaching daily call benchmarks, scheduling tours at communities, and converting leads into move-ins resulting in achievement of a monthly quota.  - Passion to learn – We offer an extensive new hire training program to prepare you to assist the families as well as ongoing feedback to help you improve performance over time. - Competitive by nature - You need to be self-motivated and have the drive to win and hit your sales goals - Technically proficient – You must be proficient at both Microsoft Office as well as have the ability to learn and use our internal CRM systems. - Flexibility - You need to be available to work evening, nights and weekends. We are a consumer facing business and we need to be available when our families need us. 
Job Locations US-MD-Bethesda
Inside Sales Representative - Senior Living Advisor Remote     What you will do - Work in a growing, fast-paced industry to help educate families on senior care options and find the right communities to meet their needs while working remotely from your home office. - Take inbound, pre-screened leads and help guide families from initial consultation, to touring of facilities, and ultimately moving into a senior living community.  - Act as the liaison between families in need and the senior housing communities or care providers.  Who you are - A selling machine! - Highly empathetic - Excited to work in the unique industry of senior living  What will make you successful Success is measured by reaching daily call benchmarks, scheduling tours at communities, and converting leads into move-ins resulting in achievement of a monthly quota.  - Passion to learn – We offer an extensive new hire training program to prepare you to assist the families as well as ongoing feedback to help you improve performance over time. - Competitive by nature - You need to be self-motivated and have the drive to win and hit your sales goals - Technically proficient – You must be proficient at both Microsoft Office as well as have the ability to learn and use our internal CRM systems. - Flexibility - You need to be available to work evening, nights and weekends. We are a consumer facing business and we need to be available when our families need us. 
Job Locations US-MD-Gaithersberg
Inside Sales Representative - Senior Living Advisor Remote     What you will do - Work in a growing, fast-paced industry to help educate families on senior care options and find the right communities to meet their needs while working remotely from your home office. - Take inbound, pre-screened leads and help guide families from initial consultation, to touring of facilities, and ultimately moving into a senior living community.  - Act as the liaison between families in need and the senior housing communities or care providers.  Who you are - A selling machine! - Highly empathetic - Excited to work in the unique industry of senior living  What will make you successful Success is measured by reaching daily call benchmarks, scheduling tours at communities, and converting leads into move-ins resulting in achievement of a monthly quota.  - Passion to learn – We offer an extensive new hire training program to prepare you to assist the families as well as ongoing feedback to help you improve performance over time. - Competitive by nature - You need to be self-motivated and have the drive to win and hit your sales goals - Technically proficient – You must be proficient at both Microsoft Office as well as have the ability to learn and use our internal CRM systems. - Flexibility - You need to be available to work evening, nights and weekends. We are a consumer facing business and we need to be available when our families need us. 
Job Locations US-MD-Baltimore
Inside Sales Representative - Senior Living Advisor Remote     What you will do - Work in a growing, fast-paced industry to help educate families on senior care options and find the right communities to meet their needs while working remotely from your home office. - Take inbound, pre-screened leads and help guide families from initial consultation, to touring of facilities, and ultimately moving into a senior living community.  - Act as the liaison between families in need and the senior housing communities or care providers.  Who you are - A selling machine! - Highly empathetic - Excited to work in the unique industry of senior living  What will make you successful Success is measured by reaching daily call benchmarks, scheduling tours at communities, and converting leads into move-ins resulting in achievement of a monthly quota.  - Passion to learn – We offer an extensive new hire training program to prepare you to assist the families as well as ongoing feedback to help you improve performance over time. - Competitive by nature - You need to be self-motivated and have the drive to win and hit your sales goals - Technically proficient – You must be proficient at both Microsoft Office as well as have the ability to learn and use our internal CRM systems. - Flexibility - You need to be available to work evening, nights and weekends. We are a consumer facing business and we need to be available when our families need us. 
Job Locations US-MD-Owings Mills
Inside Sales Representative - Senior Living Advisor Remote     What you will do - Work in a growing, fast-paced industry to help educate families on senior care options and find the right communities to meet their needs while working remotely from your home office. - Take inbound, pre-screened leads and help guide families from initial consultation, to touring of facilities, and ultimately moving into a senior living community.  - Act as the liaison between families in need and the senior housing communities or care providers.  Who you are - A selling machine! - Highly empathetic - Excited to work in the unique industry of senior living  What will make you successful Success is measured by reaching daily call benchmarks, scheduling tours at communities, and converting leads into move-ins resulting in achievement of a monthly quota.  - Passion to learn – We offer an extensive new hire training program to prepare you to assist the families as well as ongoing feedback to help you improve performance over time. - Competitive by nature - You need to be self-motivated and have the drive to win and hit your sales goals - Technically proficient – You must be proficient at both Microsoft Office as well as have the ability to learn and use our internal CRM systems. - Flexibility - You need to be available to work evening, nights and weekends. We are a consumer facing business and we need to be available when our families need us. 
Job Locations US-DE-Wilmington
Inside Sales Representative - Senior Living Advisor Remote     What you will do - Work in a growing, fast-paced industry to help educate families on senior care options and find the right communities to meet their needs while working remotely from your home office. - Take inbound, pre-screened leads and help guide families from initial consultation, to touring of facilities, and ultimately moving into a senior living community.  - Act as the liaison between families in need and the senior housing communities or care providers.  Who you are - A selling machine! - Highly empathetic - Excited to work in the unique industry of senior living  What will make you successful Success is measured by reaching daily call benchmarks, scheduling tours at communities, and converting leads into move-ins resulting in achievement of a monthly quota.  - Passion to learn – We offer an extensive new hire training program to prepare you to assist the families as well as ongoing feedback to help you improve performance over time. - Competitive by nature - You need to be self-motivated and have the drive to win and hit your sales goals - Technically proficient – You must be proficient at both Microsoft Office as well as have the ability to learn and use our internal CRM systems. - Flexibility - You need to be available to work evening, nights and weekends. We are a consumer facing business and we need to be available when our families need us. 
Job Locations US-NY-New Rochelle
Inside Sales Representative - Senior Living Advisor Remote     What you will do - Work in a growing, fast-paced industry to help educate families on senior care options and find the right communities to meet their needs while working remotely from your home office. - Take inbound, pre-screened leads and help guide families from initial consultation, to touring of facilities, and ultimately moving into a senior living community.  - Act as the liaison between families in need and the senior housing communities or care providers.  Who you are - A selling machine! - Highly empathetic - Excited to work in the unique industry of senior living  What will make you successful Success is measured by reaching daily call benchmarks, scheduling tours at communities, and converting leads into move-ins resulting in achievement of a monthly quota.  - Passion to learn – We offer an extensive new hire training program to prepare you to assist the families as well as ongoing feedback to help you improve performance over time. - Competitive by nature - You need to be self-motivated and have the drive to win and hit your sales goals - Technically proficient – You must be proficient at both Microsoft Office as well as have the ability to learn and use our internal CRM systems. - Flexibility - You need to be available to work evening, nights and weekends. We are a consumer facing business and we need to be available when our families need us. 
Job Locations US-NY-Huntington Station
Inside Sales Representative - Senior Living Advisor Remote     What you will do - Work in a growing, fast-paced industry to help educate families on senior care options and find the right communities to meet their needs while working remotely from your home office. - Take inbound, pre-screened leads and help guide families from initial consultation, to touring of facilities, and ultimately moving into a senior living community.  - Act as the liaison between families in need and the senior housing communities or care providers.  Who you are - A selling machine! - Highly empathetic - Excited to work in the unique industry of senior living  What will make you successful Success is measured by reaching daily call benchmarks, scheduling tours at communities, and converting leads into move-ins resulting in achievement of a monthly quota.  - Passion to learn – We offer an extensive new hire training program to prepare you to assist the families as well as ongoing feedback to help you improve performance over time. - Competitive by nature - You need to be self-motivated and have the drive to win and hit your sales goals - Technically proficient – You must be proficient at both Microsoft Office as well as have the ability to learn and use our internal CRM systems. - Flexibility - You need to be available to work evening, nights and weekends. We are a consumer facing business and we need to be available when our families need us. 
Job Locations US-NY-New Cassel
Inside Sales Representative - Senior Living Advisor Remote     What you will do - Work in a growing, fast-paced industry to help educate families on senior care options and find the right communities to meet their needs while working remotely from your home office. - Take inbound, pre-screened leads and help guide families from initial consultation, to touring of facilities, and ultimately moving into a senior living community.  - Act as the liaison between families in need and the senior housing communities or care providers.  Who you are - A selling machine! - Highly empathetic - Excited to work in the unique industry of senior living  What will make you successful Success is measured by reaching daily call benchmarks, scheduling tours at communities, and converting leads into move-ins resulting in achievement of a monthly quota.  - Passion to learn – We offer an extensive new hire training program to prepare you to assist the families as well as ongoing feedback to help you improve performance over time. - Competitive by nature - You need to be self-motivated and have the drive to win and hit your sales goals - Technically proficient – You must be proficient at both Microsoft Office as well as have the ability to learn and use our internal CRM systems. - Flexibility - You need to be available to work evening, nights and weekends. We are a consumer facing business and we need to be available when our families need us. 
Job Locations US-NY-Massapequa
Inside Sales Representative - Senior Living Advisor Remote     What you will do - Work in a growing, fast-paced industry to help educate families on senior care options and find the right communities to meet their needs while working remotely from your home office. - Take inbound, pre-screened leads and help guide families from initial consultation, to touring of facilities, and ultimately moving into a senior living community.  - Act as the liaison between families in need and the senior housing communities or care providers.  Who you are - A selling machine! - Highly empathetic - Excited to work in the unique industry of senior living  What will make you successful Success is measured by reaching daily call benchmarks, scheduling tours at communities, and converting leads into move-ins resulting in achievement of a monthly quota.  - Passion to learn – We offer an extensive new hire training program to prepare you to assist the families as well as ongoing feedback to help you improve performance over time. - Competitive by nature - You need to be self-motivated and have the drive to win and hit your sales goals - Technically proficient – You must be proficient at both Microsoft Office as well as have the ability to learn and use our internal CRM systems. - Flexibility - You need to be available to work evening, nights and weekends. We are a consumer facing business and we need to be available when our families need us. 
Job Locations US-TX-San Antonio
The position  Exciting opportunity to join the A Place for Mom team as an outside sales healthcare liaison. This position is responsible for lead generation and healthcare channel move-in goals. In this role you will call on a mix of account types including hospitals and rehabs.   Job responsibilities - Develop and cultivate new professional referrals and nurture existing relationships to continue incremental growth in target market - Generate an average of two direct referrals daily to ensure move-in quota achievement - Convert and advance qualified referrals into customer move-ins together with local advisement team to achieve monthly sales quota - Meet new contacts within hospitals and rehabilitation centers and follow up with referral sources on patient outcomes - Develop and adhere to reoccurring sales calls to ensure strong repeatable referral pipeline   Required skills and competencies - Three or more years of B2B sales experience in a hospital setting - Fast paced environment with the ability to multi task - Proven track record of exceeding sales goals - Ability to thrive in an independent work environment - Ability to promote best in class solutions with all healthcare professionals and families - Successfully demonstrated experience working cross functionally and in a partner sale - Daily recording of all sales activity and next steps in Salesforce - Proficient in Microsoft Office, Google Sheets and willingness to learn other web based tools - College coursework preferred - If you are hired to work as a Healthcare Liaison, you will be required to provide proof that you have received the COVID-19 vaccine within 45 days of your start date    Compensation - Possibility to earn over $100k with uncapped bonus potential - Full benefits for full time employees which includes health, life, dental, vision, 401(k) + company match, paid time off, etc.   About A Place for Mom We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senior living decisions for their loved ones. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families each year simplify the process of finding the right senior care solution across home care, independent living, memory care, assisted living, and more.  Our services are offered at no cost to families as we’re paid by the 14K+ communities and 3K+ providers in our network.   Recently awarded one of the 2022 Best Places to work in NY and Best HR teams by comparably, the leading workplace culture and brand reputation platform, A Place for Mom is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.    Employees who thrive at A Place for Mom live our values every day: - Focus on excellence - Act with integrity and assume positive intent - Drive outcomes every day with passion and a sense of mission - Make the lives of our families and customers better, easier and more successful - Realize the full potential in each team member -- work as a single supportive team   #LI-EG1
Job Locations US-SC-Myrtle Beach
Inside Sales Representative - Senior Living Advisor Remote    What you will do: - Work in a growing, fast-paced industry to help educate families on senior care options and find the right communities to meet their needs while working remotely from your home office. - Take inbound, pre-screened leads and help guide families from initial consultation, to touring of facilities, and ultimately moving into a senior living community.  - Act as the liaison between families in need and the senior housing communities or care providers.  Who you are: - A selling machine! - Highly empathetic - Excited to work in the unique industry of senior living  What will make you successful: Success is measured by reaching daily call benchmarks, scheduling tours at communities, and converting leads into move-ins resulting in achievement of a monthly quota.  - Passion to learn – We offer an extensive new hire training program to prepare you to assist the families as well as ongoing feedback to help you improve performance over time. - Competitive by nature - You need to be self-motivated and have the drive to win and hit your sales goals - Technically proficient – You must be proficient at both Microsoft Office as well as have the ability to learn and use our internal CRM systems. - Flexibility - You need to be available to work evening, nights and weekends. We are a consumer facing business and we need to be available when our families need us.  Who we are: A Place for Mom is an online platform connecting families in need of senior care services with a team of experienced advisors providing insight-driven and personalized solutions.  Our mission, as the leader in senior care advisory, is to be a trusted destination for families and our community customers. We are a quickly growing organization with over 300 advisors connecting more than 300,000 families every year to one of our community customers.   Living by our values and working to achieve excellence on behalf of our customers is integral to success at A Place for Mom.  Employees who thrive at A Place for Mom live our values every day and are an important part of our hiring practices: - Focus on Excellence - Act with Integrity & Assume Positive Intent - Drive Outcomes Every Day with Passion and A Sense of Mission - Make the Lives of our Families and Customers Better, Easier and More Successful - Realize the Full Potential in Each Team Member.  Work as a Single Supportive Team
Job Locations US
Join our growing team! A career with A Place for Mom is an opportunity for you to join a rapidly expanding company committed to making a difference for seniors and their families. A Place for Mom is an online platform connecting families searching for senior care services with a team of experienced advisors providing in sight-driven and personalized solutions.  Our mission, as the leader in senior care advisory, is to be a trusted destination for families and our community customers. We are a quickly growing organization with over 500 advisors connecting more than 300K families every year to one of our community customers.   Living by our values and working to achieve excellence on behalf of our customers is integral to success at A Place for Mom.  Employees who thrive at A Place for Mom live our values every day and are an important part of our hiring practices: - Focus on Excellence - Act with Integrity & Assume Positive Intent - Drive Outcomes Every Day with Passion and A Sense of Mission - Make the Lives of our Families and Customers Better, Easier and More Successful - Realize the Full Potential in Each Team Member.  Work as a Single Supportive Team The Postion:  The Regional Account Manager (RAM) tracks and analyzes results for each of their accounts and communicates those results monthly to the executives they work with within their customer organizations.  The RAM is responsible for developing strong and productive relationships at all levels of the organization from C-level executives to the field sales team.   The RAM works closely with APFM’s Regional Managers, as these managers are responsible for supportive and successful partner relationships in their regions at the local community level. The RAM also works with the Regional Managers to resolve any invoices that are disputed by a partner. In addition, the RAM will utilize the resources of the national team of Customer Success Managers and Customer Acquisitions Managers to help implement and promote region- and/or partner-specific strategies.     Who you are: The ideal candidate is both a sales person AND an account manager who is highly competitive, results oriented and dedicated to working with our customer organizations to grow revenue.  He/she is an excellent communicator – both verbal and written – and has tremendous analytical and follow up skills.
Job Locations US
National Accounts Manager Job Description   Join our growing team! A Place for Mom is a mission driven transformational company, helping families with Senior Living options. We are looking for talented individuals who want to quickly have an impact on our business  Come join our growing team!   A Place for Mom is an online platform connecting families searching for senior care services with a team of experienced advisors providing insight-driven and personalized solutions.  Our mission, as the leader in senior care advisory, is to be a trusted destination for families and our community customers. We are a quickly growing organization with over 500 advisors connecting more than 300K families every year to one of our community customers.   Living by our values and working to achieve excellence on behalf of our customers is integral to success at A Place for Mom.  Employees who thrive at A Place for Mom live our values every day and are an important part of our hiring practices: - Focus on Excellence - Act with Integrity & Assume Positive Intent - Drive Outcomes Every Day with Passion and A Sense of Mission - Make the Lives of our Families and Customers Better, Easier and More Successful - Realize the Full Potential in Each Team Member.  Work as a Single Supportive Team A Place for Mom employees over 850 people nationwide with plans to continue to expand into the future. We currently have offices located in Seattle, New York, and Naples and will soon be opening our office in Kansas City. We offer competitive compensation and benefit packages along with Paid time off, paid holidays and 401K with a match. We are committed to our employees career development growth and promotion within the organization.   If you are a results oriented, passionate and collaborative team player looking for a company with a bright future we would love to talk to you.   THE POSITION: The National Accounts Manager is directly responsible for A Place for Mom’s corporate account relationships with designated national and regional customers.  The primary goal of the position is to drive significant revenue and move-in growth within our external customers. This position is responsible for delivering the results through the sharing of performance data, frequent corporate- and regional-level contact, the creation and successful roll out of customer-facing programs, and ongoing customer education.  The position holds the keys to ensuring our customer relationships are excellent by promoting positive outcomes and monitoring programs that drive successful results to our customers. Success is measured by adherence to and full adoption of APFM values in all areas of the job.    WHO YOU ARE: The ideal candidate is both a sales person AND an account manager who is highly competitive, results oriented and dedicated to working with our customer organizations to grow revenue.  You are an excellent communicator – both verbal and written – and has tremendous analytical and follow up skills.
Job Locations US
A career with A Place for Mom (APFM) is an opportunity to join our rapidly expanding technology company committed to making a real difference in the lives of the families we serve and the senior living industry at large.  THE POSITION The Director of New Sales Advisor Performance leads a team of Assistant Regional Managers who are responsible for providing job specific guidance, coaching and support to new advisors (SLAs) in achieving and exceeding their performance objectives within their first six months on the job. This role requires a combination of analytical and sales skills, a commitment to delivering a best-in-class training and mentoring program, and the ability to work cross functionally with other divisions within the organization to maximize outcomes and drive new hire success.  Successful candidates are innovators who can support and guide Assistant RMs while growing the team and establishing best practices for new hire training and support.  They will be creating a culture of success and accountability for new members of the sales team. The role reports to the RVP responsible for new hire strategy.
Job Locations US-TX-Grand Prairie
Inside Sales Representative - Senior Living Advisor Remote   Who we are A Place for Mom is a service connecting families in need of senior care services with a team of experienced advisors.  Our mission is to help caregivers make the best decision when it comes to caring for their senior loved ones. We are a quickly growing organization with over 300 advisors connecting more than 300,000 families every year to one of our community customers.   What our advisors do everyday - Work remotely from their home office, to help educate families on senior care options and find the right communities to meet their needs.  - Take inbound, pre-screened leads and help guide families from initial consultation, to touring of facilities, and ultimately moving into a senior living community.  - Act as the liaison between families in need and the senior housing communities or care providers.    What will make you successful Success is measured by the number of families that we help. In the day to day, this means reaching daily call benchmarks, scheduling tours at communities, and converting leads into move-ins - Passion to learn – we offer comprehensive new hire training to prepare you for helping our families as well as ongoing feedback to improve performance over time - Commitment to win - self-motivated sellers that have the drive to win and hit sales goals - Technical skills – proficient in Microsoft Office as well and digital know-how to learn our internal CRM system - Flexibility – to support our families, our teams make themselves available when families need their help - which includes working nights, evenings, and weekends. (is there a limit on weekends or evenings we can cite?)
Job Locations US-FL-Port St. Lucie
Join our growing team! A career with A Place for Mom is an opportunity for you to join a rapidly expanding company committed to making a difference for seniors and their families. A Place for Mom is an online platform connecting families searching for senior care services with a team of experienced advisors providing in sight-driven and personalized solutions.  Our mission, as the leader in senior care advisory, is to be a trusted destination for families and our community customers. We are a quickly growing organization with over 300 advisors connecting more than 300K families every year to one of our community customers.   Living by our values and working to achieve excellence on behalf of our customers is integral to success at A Place for Mom.  Employees who thrive at A Place for Mom live our values every day and are an important part of our hiring practices: - Focus on Excellence - Act with Integrity & Assume Positive Intent - Drive Outcomes Every Day with Passion and A Sense of Mission - Make the Lives of our Families and Customers Better, Easier and More Successful - Realize the Full Potential in Each Team Member.  Work as a Single Supportive Team A Place for Mom employees over 850 people nationwide with plans to continue to expand into the future. We currently have offices located in Seattle, New York, and Naples and will soon be opening our office in Kansas City. We offer competitive compensation and benefit packages along with Paid time off, paid holidays and 401K with a match. We are committed to our employees career development growth and promotion within the organization.   If you are a results oriented, passionate and collaborative team player looking for a company with a bright future we would love to talk to you.   THE POSITION The Customer Success Manager will be responsible for the growth and success of a network of community customers for A Place for Mom within a designated region / market area.  Customer communities include a variety of senior living providers, such as assisted living, memory care, independent living and retirement communities.   Who you are: The Customer Success Manager must be adept at measuring and reporting these specific results to the communities, diagnosing issues, identifying opportunities for improvement, and coaching on best practices at all levels to achieve success.  Ensuring we have good relationships at both the sales and executive levels at these communities is a must.   The CSM works closely as a single supportive team with their regional APFM counterparts including Customer Acquisition Manager, Regional Sales Managers and Regional Director, to achieve the market specific revenue goals by driving maximum network penetration, community retention and performance.  This position reports to the Supervisor, Community Customers.
Job Locations US-FL-Palm Beach
Join our growing team! A career with A Place for Mom is an opportunity for you to join a rapidly expanding company committed to making a difference for seniors and their families. A Place for Mom is an online platform connecting families searching for senior care services with a team of experienced advisors providing in sight-driven and personalized solutions.  Our mission, as the leader in senior care advisory, is to be a trusted destination for families and our community customers. We are a quickly growing organization with over 300 advisors connecting more than 300K families every year to one of our community customers.   Living by our values and working to achieve excellence on behalf of our customers is integral to success at A Place for Mom.  Employees who thrive at A Place for Mom live our values every day and are an important part of our hiring practices: - Focus on Excellence - Act with Integrity & Assume Positive Intent - Drive Outcomes Every Day with Passion and A Sense of Mission - Make the Lives of our Families and Customers Better, Easier and More Successful - Realize the Full Potential in Each Team Member.  Work as a Single Supportive Team A Place for Mom employees over 850 people nationwide with plans to continue to expand into the future. We currently have offices located in Seattle, New York, and Naples and will soon be opening our office in Kansas City. We offer competitive compensation and benefit packages along with Paid time off, paid holidays and 401K with a match. We are committed to our employees career development growth and promotion within the organization.   If you are a results oriented, passionate and collaborative team player looking for a company with a bright future we would love to talk to you.   THE POSITION The Customer Success Manager will be responsible for the growth and success of a network of community customers for A Place for Mom within a designated region / market area.  Customer communities include a variety of senior living providers, such as assisted living, memory care, independent living and retirement communities.   Who you are: The Customer Success Manager must be adept at measuring and reporting these specific results to the communities, diagnosing issues, identifying opportunities for improvement, and coaching on best practices at all levels to achieve success.  Ensuring we have good relationships at both the sales and executive levels at these communities is a must.   The CSM works closely as a single supportive team with their regional APFM counterparts including Customer Acquisition Manager, Regional Sales Managers and Regional Director, to achieve the market specific revenue goals by driving maximum network penetration, community retention and performance.  This position reports to the Supervisor, Community Customers.